Susie Byrd, MTI
by Susie Byrd
I have been a therapist for almost 18 years and in all that time I have been an Oakworks devotee. I bought an Aurora table in 1982 for $300 and sold it in 2002 for $250. It had been used almost daily and had traveled (and worked) outside this country more than once. I bought a Portal Pro chair in 1993 and it is still in use today along with 3 others I have since purchased.
About 5 years ago one of the knobs that holds the face cradle of my chair in place broke and I called their customer service department and in two days had replacement parts in my hand and a fully functional chair at the ready. They also sent along a spare. I have had so many great interactions with them and have never had a bad one. My account Rep. is Deb Zebretsky, she knows me as a customer by name and she treats me as though my business really is important to her. I can't even begin to tell you how seldom I have that feeling when I am spending money at a business.
You might be able to buy a table built with as much love as an Oakworks table but you cannot for any amount of money "buy" customer service,it's either there or it's not.Return from Oakworks Massage Table to Massage Tables
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